Alfarag PLC

Essential Qualifications:

Proficient in English, with additional International language skills (Chinese considered advantageous).
Exceptional interpersonal skills, confidence, and impeccable grooming standards.
Flexibility, high motivation, and the ability to work effectively within a team

Duties and Responsibilities:

Uphold ALFARAG DUTY-FREE’s service excellence, warmly engaging with and assisting customers.

Stay informed about your daily sales targets and strive to meet or exceed them.
Tailor product recommendations to meet customers’ needs, enhancing their shopping experience.
Efficiently process payments using the Electronic Cash Register (ECR) when necessary.

Maintain visual appeal and organization of products according to company and brand directives.
Keep the store and sub-store pristine at all times.
Regularly check product expiry dates, rotate stock as needed, and replenish sold items.

Skills and Educational background

• Understanding of sales promotion, product demonstration, and customer service principles.

• Ability to assess customer needs, maintain service quality, and ensure customer satisfaction.

• Cultural sensitivity to foster an effective work environment.

• Strong English communication skills, both written and spoken.

• Competencies in active listening, multitasking, and service orientation.

• Quick and accurate basic math skills.

• Problem-solving aptitude and strong comprehension skills.

• Demonstrate extensive product knowledge, understanding brand stories and hero products, and effectively communicate this to meet customer needs.

• Strive for excellence in service execution, aiming for zero consumer complaints and a culture of surprise and delight.

Team Collaboration:

• Build strong relationships with colleagues, BAs, and Assistant supervisors to enhance team efficiency.

Be flexible and willing to assist team members as needed.

• Participate in and contribute to training sessions and online learning modules when necessary.

• Work effectively and corporate team members to achieve common goals.

Administration and Housekeeping:

• Adhere to hygiene guidelines by regularly cleaning counters and displays.

• Ensure merchandise is well-presented according to company directives.

• Complete all administrative tasks accurately and on time.

Location: Addis Ababa

Deadline: Jul 17, 2024

Interested applicants who fulfill the above-mentioned requirements can Click BELW link to apply

Notice: Applicants who applied during the first and second rounds, do not reapply.

Please note that only candidates who fulfill the specified requirements will be contacted.

Alfarag PLC vacancy announcement