Dashen Bank was founded in September 1995. Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be the Best in Class Bank in Africa. Headquartered in Addis Ababa, the Bank is among the biggest private Banks in Ethiopia. It operates through a network of more than 450+ Branches, ten dedicated Forex Bureaus, 400+ ATMs, and 950 plus Point-of-Sale (POS) terminals spread across the length and breadth of the nation. It has established correspondent banking relationships with 462 banks covering 70 countries and 170 cities across the world.
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Our mission is to help people get jobs. We work towards improving the recruitment journey through daily job posts. We create a collaborative workplace that strives to create the best experience for job seekers
Dashen Bank would like to invite qualified and competent applicants to apply for the following vacant post.
1.Contact Center
Location: Addis Ababa
Experience: Fresh Graduate
Employment Type: Full time
Salary: As per the Bank’s attractive salary scale
Job Description
Recruit Professional -Contact Center – Tigrigna
Place of work- Addis Ababa
DB/Vacancy-0195/23
Job Summary
The Recruit Professional – Contact Centre is responsible for assisting in providing support on receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
Skills Competencies & Educational background
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems.
- Fluency in Tigrigna language (speaking and writing) is required.
- Experience: Zero (0) year of experience.
Behavioral Competency
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented·
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks.
Knowledge of Banking product and services.
Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
Knowledge of customer relationship and service quality management.
Knowledge and experience in modern sales and marketing practices in financial services industry.
Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.Project management skills.
How to Apply
1. Interested and qualified applicants should apply through below link
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory. FINALL CLICK TO APPLY
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Female applicants are highly encouraged to apply
Deadline
Sep 9, 2023
Keep in touch and follow us on our social media channels to receive the most recent updates regarding available opportunities. Facebook
Join us on Telegram
Our mission is to help people get jobs. We work towards improving the recruitment journey through daily job posts. We create a collaborative workplace that strives to create the best experience for job seekers