Garments Manufacturing PLC invites competent and qualified applicants for the following job positions.
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Our mission is to help people get jobs. We work towards improving the recruitment journey through daily job posts. We create a collaborative workplace that strives to create the best experience for job seeker
1.Customer service senior associate
- Education: Degree in Textile & Apparel Merchandising/Marketing/Business Management/ IT field of study
- Experience: 2 years of related work experience in manufacturing industries required.
- Excellent computer skills particularly Microsoft office applications, required.
Skills Competencies & Educational background
- Bulk Status Updates: provide on-demand status updates to customers during the production process.
- Customer Enquiries: respond to customer enquiries or feedback throughout the entire process from order confirmation through to post-sale end-consumer feedback. Use the full expert input and support from other functions when appropriate.
- Customer Requirements: clarify and confirm product requirements for samples and bulk production and communicate these to the Sample Room, Operations, Internal Supply Chain (ISC), Fabric Procurement (FP) and Purchasing teams.
- Internal Customer Expectations: identify internal customers’ key expectations from the CSP.
- Service Delivery: build effective working relationships with internal customers by meeting their expectations to create high customer engagement.
- Continuous improvement: achieve year-on-year improvement in internal customer engagement.
- Definition of engagement: having captured the internal customers’ “hearts and minds” so that the internal customers consistently speak positively of the CS team, have a clear desire to work and/or be associated with the CS team, and exert extra effort to contribute in some way to the CS team’s success.
Application way
All interested candidates who meet the above criteria and wish to be considered are requested to submit their application with non-returnable comprehensive Curriculum Vitae (CV) and copy of credentials to Human Capital Management Department in Hawassa Industrial Park Shed #21 or via
email: adugnateshome@talapparel.com
For any info, pls call: 046 -212-24-89
Keep in touch and follow us on our social media channels to receive the most recent updates regarding available opportunities. Facebook
Join us on Telegram
Our mission is to help people get jobs. We work towards improving the recruitment journey through daily job posts. We create a collaborative workplace that strives to create the best experience for job seeker