Ministry of Health-Ethiopia would like to invite qualified and competent applicants to apply for the following vacant post.
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1.Junior ICT Support Officer
Location: Addis Ababa
Employment Type: Full time
Salary: 21666.00 ETB
Job Description:
Ministry of Health would like to invite competent and interested applicants for the following positions.
Duties and Responsibilities:
- Conduct workflow analysis in the ministry, needs assessment/requirement gathering, develop implementation road maps and define optimization strategies for maintaining office machine (Printer, copier, scanner and fax).
- Accountable for documenting and tracking ICT EO initiatives and strategic goals on behalf of ministry in development & implementation technical flow, setting standards, implementing control mechanisms and following procedure to overcome ICT duties and responsibilities.
- Responsible for resolving support requests with computer hardware, software, and network systems, as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment that provides services over the phone, through e-mail, in person, and self-service.
- Ensure that PCs and laptops are up to date as per the IT policy of the company and Monitor and maintain computer systems and networks.
- Install and configure new IT equipment and provide support, including procedural documentation and relevant reports.
- Leading, motivating and supporting the maintenance team and completing all maintenance service requests as assigned.
- Scheduling and completing the “Preventative and corrective Maintenance Program”.
- Preparing and reviewing maintenance schedules; investigating and resolving schedule on assigned activity.
- Monitoring and improving the effectiveness of the machine performance.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Performs IT asset and software license inventory, maintains an up-to-date database, and generates reports.
- Perform other ICT EO duties and mandates as member of ICT Executive Office.
Reports to: MoH, Information Communication Technology Executive Office (ICT EO)
Employment Type and Duration: One year with possibility of extension subject to performance and budget availability
Salary: 21666.00 ETB
Required Number: One (1)
Skills Competencies & Educational background
BSc Degree in Information Technology, Computer Science, Computer Engineering, Information Technology, Information system, Software Engineering, Electrical Engineering.
Work experience:
- At least 6 years working experience on ICT Support Technician or ICT Helpdesk support or Hardware Maintenance, managing and implementation of Network administration environment is required.
- Experience and Exposure on Digital Health system’s (DHIS2, EMR, iHRIS, National HealthNet) that Ministry of Health rollout.
- Professional or Local certification in Cisco products like CCNA is required.
- A+ Certification and Computer Hardware related Certificate is advantageous.
- Accountability: Both the Civil service and MOH Human Resource Development rules and regulations will be applied to guide the day to day services of the adviser.
Desired Skills:
- Experience in storage, MS – Server configuration, network configuration, blade systems, experience one or more of the following virtualization technologies and services: VMWare ESX, Virtual Center, Amazon Web Services, Microsoft Azure, Experience in networking and web standards such as DNS, DHCP, TCP/IP, HTTP, web security mechanisms, proxies, firewalls and load balancers any related fields.
- Knowledge of current protocols and standards, enhancing and improving ICT infrastructure covering all areas of the organization infrastructure.
- Designing and implementing enterprise network solutions and/or improving the efficiency of current networks in the ministry.
- Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, WAP controller, firewalls to maximize network efficiency and security.
- Excellent knowledge of infrastructure operations covering networks, data centers, servers, storage systems and databases, security and cloud technologies
- Experience with support of IT Infrastructure and to be able to help isolate and troubleshoot complex problems and failures
- Basic knowledge of TCP/IP based Network such as knowledge of CCNA or CISCO network devices & routers is preferred.
Accountability:
- Both the Civil service and FMoH Human Resource Development (HRD) rules and regulations will be applied to guide the day to day activities and performance of the adviser.
Application way
Interested and qualifying applicants are invited to submit their application indicating the Title of the Position, non-returnable CVs and copies of their educational and work experience credentials together with original documents to Competency and Human Resource Administration Executive Officer, within 7 consecutive working days from the first date of announcement. Qualifying women are encouraged to apply. If you fail to follow the instructions, you will be disqualified from the competition!
We strongly encourage qualifying women to apply.
Competency and Human Resource Administration
Executive Officer, First Building, Ground Floor
Ministry of Health-Ethiopia, Addis Ababa
Deadline
Aug 21, 2023
Keep in touch and follow us on our social media channels to receive the most recent updates regarding available opportunities. Facebook
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Our mission is to help people get jobs. We work towards improving the recruitment journey through daily job posts. We create a collaborative workplace that strives to create the best experience for job seekers