Multi choice Ethiopia would like to invite qualified and competent applicants to apply for the following vacant post
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Our mission is to help people get jobs. We work towards improving the recruitment journey through daily job posts. We create a collaborative workplace that strives to create the best experience for job seekers
1.Customer Service Representative
Location: Addis Ababa
Experience: Fresh Graduate
Employment Type: Full time Salary:
Job Description
Purpose of the Position:
- To manage subscribers (inbound), addressing their issues proactively and minimizing churn.
- Quality Assurance
- Maintain at least 90% QA scores at all times
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Ensure first call resolution at every customer contact – reducing return call
Customer Education
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
- Ensure customer education on alternative contact options
- Explain the payment options and process mechanism
- Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer
- Offers discounts or special deals as needed and within pre-established limits
Skills Competencies & Educational background
Qualification: Business and Administration, Management, Sales and Marketing
The incumbent is required to have the following technical competencies:
- Product/service knowledge
- Accounts understanding
- Market/customer knowledge
- Technical knowledge
Governance and Compliance
Behavioral Competencies:
- Service orientation
- Empathy
- Observation
- Perseverance
- Initiative
Application way
interested candidates are invited to send their CV through Ethiojobs website.
Only shortlisted candidates will be contacted.
Deadline
Aug 26, 2023
Keep in touch and follow us on our social media channels to receive the most recent updates regarding available opportunities. Facebook
Join us on Telegram
Our mission is to help people get jobs. We work towards improving the recruitment journey through daily job posts. We create a collaborative workplace that strives to create the best experience for job seekers