World Bank Job Vacancy

The World Bank Ethiopia Country Office is hiring up to three (3) short-term consultants to support energy sector engagement in Ethiopia.  The positions are based in Addis Ababa, Ethiopia and open to Ethiopian nationals.

The World Bank on-going energy portfolio and pipeline of projects in Ethiopia include support for power sector reforms; investment projects on power transmission, distribution, and grid electrification; solar mini grids & standalone solar systems for households and communities; clean cooking and improved cook stoves; and interconnection with neighboring countries as part of the efforts to bring Ethiopia connected to the regional electricity network.

Position 1: Senior IT Assistant, Client Services

Selection Criteria

• Bachelor’s degree with no experience required or equivalent combination of education and relevant experience.
• Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD, Servers, Smartphones, etc.
• Strong client service skills and the ability to work under pressure with accuracy and professionalism.
• Understanding of Microsoft Active Directory, DNS service, and other networking methods and technologies.
• Strong knowledge of IT Service Management and experience with ITIL best practices for Helpdesk Service.
• Proficiency in the recent Microsoft Windows applications.
• In-depth knowledge of M365 applications.
• Knowledge of Network communication technologies and other WAN/LAN products.
• Familiarity with IP Telephony and troubleshooting.
• Good knowledge and experience in setting up and supporting Videoconference Facilities.
• Comfortable using remote access technologies and remote troubleshooting.
• Excellent communication skills: the ability to listen and then clearly describe the problem and proposed solution.
• Excellent written and spoken communication skills in English.
• General knowledge of the mission and business requirements of the World Bank Group.
• Proven ability to work alone and in a team environment.

Position 2: IT Analyst, Client Services

Selection Criteria

• Bachelor’s or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience
• Excellent Windows desktops, VPNs, and Apple mobile devices supporting skills.
• Advanced knowledge and skills in Microsoft suite products, e.g., Office365, Outlook, SharePoint, OneDrive on Mobile and PC, and browser-based applications.
• Advanced skills with virtual meeting tools, including Cisco products, such as WebEx and Jabber, and MS Teams and Zoom.
• ITIL4+ Certification and Experience in performing incident management according to ITIL practices using the ServiceNow system and adhering to agreed SLAs and Quality metrics.
• Experience in supporting VIP clients, with the temperament to handle urgent requests.
• Good Communication Skills to Conduct training on IT Products and engage with Clients in a multi-cultural Environment.

Location: Addis Ababa, Ethiopia.

How to Apply:

Interested and qualified candidates are required to submit their application letter along with their CV and credentials Online: